Certified Digital Service Provider

Scoring rules

Each requirement is scored 0 (not met) to 4 (exemplary). Domain scores are averaged and weighted. Certification requires a weighted score of at least 70%, every mandatory requirement scored 2 or higher, and all corrective actions closed. The universal TIAC-1000 requirements apply in addition to the specialist requirements below.

Identity and legitimacy (weight 15%)

• 1000-ID-1 Verified identity of the holder (mandatory). The legal or trading identity of the applicant can be confirmed. Evidence: Registration document, ID of the responsible person, or official listing.
• 1000-ID-2 Public contact details. A working address, email or phone is published. Evidence: Link to contact page or screenshot.

Transparency (weight 15%)

• 1000-TR-1 Clear pricing and terms (mandatory). Prices, terms and what is included are published before purchase. Evidence: Link to price list, terms of service.
• 1000-TR-2 Honest claims. Marketing contains no misleading promises or guaranteed outcomes. Evidence: Website or brochure excerpts.

Professional competence (weight 15%)

• 1000-PC-1 Relevant qualifications or experience (mandatory). The holder can show training, qualifications or documented experience. Evidence: Certificates, CV, portfolio.

Quality management (weight 20%)

• 1000-QM-1 Defined service process. The way services are delivered is documented and repeatable. Evidence: Process description or client onboarding document.
• 1000-QM-2 Feedback collection. Client feedback is collected and reviewed. Evidence: Feedback form, review summary.

Ethics and customer protection (weight 15%)

• 1000-EC-1 Complaints procedure (mandatory). Clients can raise complaints and receive a response. Evidence: Published complaints or refund policy.
• 1000-EC-2 Safeguarding of vulnerable clients. Services are not sold in a way that exploits vulnerable people. Evidence: Policy statement.

Data protection and security (weight 10%)

• 1000-DP-1 Privacy policy (mandatory). Personal data handling is described in a privacy policy. Evidence: Link to privacy policy.

Continuous improvement (weight 10%)

• 1000-CI-1 Improvement record. Changes made in response to feedback or review are recorded. Evidence: Short improvement log.

Specialist conformity (weight 20%)

• 1400-SP-1 Service availability and security (mandatory). Core specialist requirement for this standard. Evidence: Supporting documents for this requirement.
• 1400-SP-2 Terms, uptime and support commitments. Second specialist requirement for this standard. Evidence: Supporting documents for this requirement.